Cancellation Policy

JOBOY is the copyright brand of Serville Technologies Pvt. Ltd. Serville reserves the right to update/change the policies anytime without prior information, based on internal or external requirements. To make sure that you are aware of any changes, kindly review the policy periodically. If you do not agree to the policy, please do not use the JOBOY website or mobile application. Please read our policy carefully to get a clear understanding of cancellation procedures either by user or by service partner and applicable cancellation charges.

1.1. Cancellation by User

user is allowed to cancel/reschedule the requests anytime through JOBOY platforms (Website/Mobile) or by communicating with JOBOY customer care.

  • User is allowed to cancel/reschedule the job order one hour before the scheduled job time (in case of Schedule Job) and within 10 minutes of the job request for on-demand orders. user will be charged one unit price as cancellation fee or inconvenience fee in such cases.

  • User will be charged one unit fee and all applicable charges if he cancels/reschedules the job once the service partner reaches the user premise.

  • Continuous cancellations/reschedule of job request or any malicious activities may attract suspension of service by JOBOY and further termination of agreement with user.

  • User will not be charged for cancellation if the service partner is running late by more than 30 minutes from the scheduled time. It is appreciated to consider the geographical factors such as traffic conditions, accessibility and climate conditions before cancelling the request.

  • Due to any unforeseen circumstances or internal reasons, JOBOY reserves the right to cancel any job request at any point of time with communication to user, and will not be liable to anyone for the same.

  • User is not allowed to cancel/reschedule more than three job requests a day.He/she may be suspended from service for any such activities.

  • Users can cancel the order for a product at no cost any time before JOBOY sends the Dispatch Confirmation E-mail/call relating to that product.

1.2. Cancellation by Service partner

As per JOBOY Policy, Job cancellation is deny of service by service partner after accepting the job request. Service partner is agreed to JOBOY terms and conditions during the onboarding process. Any violation to the agreement may attract penalty or suspension of service and further termination of agreement.

  • Service partner is allowed to cancel maximum 2 requests a day. More than 2 cancellations may attract penalty for inconvenience to user as per the agreement with JOBOY.

  • Service partner is allowed to cancel a job before two hours from the scheduled time for scheduled job request, job cancellation is not permitted for on-demand job request.

  • Cancellation of job requests or any misbehavior to users may attract reduction in ratings and penalties. These activities may force termination of agreement with service partner.

  • Service partner needs to provide the reason for cancelling job while reverting to JOBOY. These reasons will be saved in service partner’s record for performance analysis.

  • Service partner is allowed cancel the job on reschedule of job order by user, rules applicable as per JOBOY agreement.

 

Contact Us

Mail- help@joboy.in | User Support Number- +91-86 0662 2277

Areas Served

  • Vyttila
  • Janatha
  • Vennala
  • Chalikkavattom
  • Ponnurunni East
  • Karingachira
  • FACT Nagar
  • Puthiyakavu
  • Kannankulangara
  • Kottakkakom
  • Choorakadu
  • Mekkara
  • Pavankulangara
  • Thekkumbhagom
  • Tripunithura
  • Tripunithura Fort
  • Vidya Nagar Colony
  • Kollamkudimugal
  • Pazhanganad
  • Thamarachalpuram
  • Malayidam Thuruthu
  • Mythripuram
  • Kaipadamugal
  • Vazhakkala
  • Padivattom
  • Kolottimoola
  • Thrikkakara
  • Kannayannur
  • Vadacode
  • Karuvelipady
  • Palluruthy Nada
  • Pratheeksha Nagar
  • Santhom Colony
  • Thoppumpady
  • Kasturba Nagar
  • Chacola Colony
  • Mattummal
  • Cheriyakadavanthra
  • Thevara
  • Anjumuri
  • Thammanam West
  • Thammanam
  • Arafa Nagar
  • PKA Nagar
  • Rajagiri Valley
  • Banerji Road
  • Penta Menaka
  • Ernakulam High Court
  • Shanmugham Road
  • Panampilly Nagar
  • Chakkalakkal
  • Pallinada
  • Mamangalam
  • Palarivattom
  • Pachalam
  • Kundannoor
  • Upasana Nagar
  • Jaya Nagar
  • Maradu
  • Edachira
  • Thengumthuruthu
  • Kakkavila
  • Brahmapuram
  • Infopark
  • Kakkanad
  • Kakkanad West
  • Kusumagiri
  • Thengod
  • Kairali Nagar
  • South Kalamassery
  • Cochin University
  • Vinoba Nagar
  • Vidya Nagar
  • Gandhi Nagar
  • Jawahar Nagar
  • Elamkulam
  • Ponnurunni
  • Shasthri Nagar
  • Kumaranasan Nagar
  • Tagore Nagar
  • Nethaji Nagar
  • Chilavannur
  • Giri Nagar
  • Kadavanthara
  • Pallimukku
  • Ernakulam Hindi Pachar Sabha
  • Kochi. M.G. Road
  • North Kaloor
  • Kavitha Theater
  • Pullepadi
  • Ernakulam College
  • Shivaraman Nair Colony
  • Karikkamuri
  • PT Usha Rd
  • Perandoor
  • Kousalya Nagar
  • Elamakkara
  • Vaduthala
  • Thuthiyoor
  • Palachuvadu
  • Satellite Township
  • Padamugal
  • Cochin Special Economic Zone
  • Southnada
  • Mathrupalli
  • Cheranallur
  • Changampuzha nagar
  • TATA Puram
  • Ayyappankavu
  • Ernakulam North
  • Aluva
  • Aluva Bazar
  • Aluva Town Bus Stand
  • Aluva Asokapuram
  • Millupady
  • Kaprassery
  • Gandhipuram
  • Desom
  • U.C College
  • Press Club colony
  • Unnichira
  • Marottichuvadu
  • Amrita Nagar
  • KP Nagar
  • Mythri Nagar
  • Thykkavu
  • Edapally
  • Edapally North
  • Mattakkadu
  • Govt Medical College
  • HMT Colony
  • Yesoram Nagar
  • BMC Nagar Colony
  • IrimbanamMChaithanya Nagar
  • Muttar
  • Vattekkunnam
  • Industrial Estate
  • Pallilamkkara
  • Bishop Nagar
  • Predeeksha Nagar
  • SanthiNagar Colony
  • Kalamassery
  • Kalamassery Devolopment Plot
  • Mamangalam Bus Stop
  • Kathrikadavu
  • Vasanth Nagar
  • GCDA LIG Colony
  • Friendship Nagar
  • Kaloor
  • Passport Office
  • Atlantis Railway
  • Gate
  • Cochin Shipyard
  • Ravipuram
  • Perumanur
  • Thamaraparambu
  • Pandikudy
  • Jubilee Nagar
  • Cherlai Bazar
  • The Cochin College
  • Santa Cruz Baslica
  • Kochi
  • Mattancherry
  • Mattancherry Jetty
  • Mattancherry Town
  • Panayappilly
  • Willingdon Island
  • North End
  • Matsyapuri
  • Petta
  • Poonithura
  • Koprambumoola
  • Suvarna Nagar
  • Amma Nagar
  • Kadakodam
  • Eroor North
  • Eroor
  • Mullakkal Nagar
  • Ambalamugal
  • SN Junction

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