PLUMBER

• Material charges extra. Drainage cleaning will be done only on quotation basis. For work with effort of more than 4 hours, a quote will be given after inspection, and work will be done on approval
• An amount of Rs. 150 will be charged in case the customer refuses to proceed with the service after inspection is done and a quote given. An additional amount of Rs 150 will be charged for the  night services from 07:00PM to 07:00 AM.

• Joboy charges for a unit of 1 hour of service initially, and every 30 minutes thereon.
• Material charges will be additional. Customers can either purchase the material directly or request the service partner to procure it. Time for material procurement will be charged accordingly in the final bill.
• If the user decides not to proceed with the service delivery or reschedules the service after the partner arrives at the user's premises, ₹150 will be charged as inspection charges
• An additional amount of Rs 150 will be charged for the  night services from 07:00PM to 07:00 AM.
• Our service partner will help you with a quotation in case of long-hour work schedules. Please confirm the quotation before initiating work to avoid any conflict on service completion. In case you do not want to continue service, we may charge ₹150 as an inspection charge however deemed fit.
• We offer up to 7 days warranty on the service in case of recurring issues of the same nature where the service was done.

• After you place an order for the service, a technician near the service location will be assigned to you. In case of immediate work, the nearest technician available will be assigned for the service, 
• Once the technician is assigned, you will be getting a confirmation call from them to get more details regarding the service to bring the necessary equipment/materials for the service.
• If you are making the purchases of materials for the service make sure you get a detailed list of the same from the technician during the confirmation call and keep the materials ready before service begins. In case you want the Joboy partner to purchase the materials, let them know beforehand. The time taken for the purchase of materials will be added as part of the service charges. 
• You will be given a quotation or cost estimate if required for work that requires more than 4 hours after an initial assessment. Work will be done only after your approval of the quote.
• When the work is over, our agent will let you know the service charge. Please make the payment accordingly online on our platform or by cash to the service provider

Why do I have to pay an inspection/minimum charge?

You don't have to pay a minimum charge in all cases. The inspection charge compensates the provider for his travel expenses, time, and effort, in case you decide not to proceed with the work after the inspection is done

How do I ensure the authenticity of plumbers who deliver service at my place?

We have partnered with the most experienced plumbers near your location, verified by Joboy for their background, education, and experience. They are also trained for high levels of customer service

Do they charge the amount for the time spent on material purchases during service delivery?

Yes, but our partner will ensure the purchase is done in minimum time. It is preferable to discuss with the electricians and get the necessary materials before the delivery to avoid additional costs.  

What does happen if the provider spends more time at my place?

Our partners will try to deliver the services in minimum time so that they can take up the next customer request, and thus earn more money. Our charges are defined in such a way that the more time they spend at a specific location, the more their opportunity to earn is reduced. In case you want to continue for more hours, you can ask for a quote from the electricians who visit your place.  

Is there a warranty for plumbing works?

Yes. We provide up to 7 days warranty on services delivered by our plumbing partners. Warranty is applicable only on the specific work done earlier

Are Joboy services available round the clock?

Yes, we offer certain services 24 x 7, and our customer care team will be available to support you with delivering services on all days.